Be More Present, Connected & Effective

Recognising that engagement is a 2-way dynamic and not something that someone does to us, this Operations Team took matters into their own hands to build better engagement and make work somewhere they love to go every day.

Through a series of team development workshops with a systematic focus on fostering positivity, building resilience, cultivating presence, confidence and conviction, this team has collectively doubled down on their ability to speak up, take action and navigate the ambiguities of a constantly changing environment. Engagement scores have steadily increased across the duration of the program.

The aftermath of a merger can be painful. What looks good on paper, in reality can be undermined by difficult interpersonal dynamics and a clash of cultures. The debilitating effects of serious team dysfunction had a direct effect on the bottom line of this business.

A targeted series of coaching sessions and team re-building workshops helped this organisation hit the re-set button and start to re-establish trust, re-define expectations, and re-build effective work relationships to help people focus energy and attention to what really matters and get the business back on track.

Large, relatively stable teams can easily fall prey to complacency, especially in organisations that offer all the ‘bells and whistles’ – budget for training, team building days, lunches and so on. Looking for a way to re-engage, re-align around purpose, connect and collaborate, we worked with leaders and team members of this division to facilitate bi-annual offsites.

With a focus on getting back to basics, these offsites help this division connect more meaningfully with clients and their purpose, create a safe space for to everyone to share, collaborate and evolve, and directly shifted the needle on engagement.

When building a business we put a lot of focus into what we need to do. Often we forget to pay the same amount of attention to how we do what we do. This dynamic start-up was determined to on-board new sales agents differently – and equip them with skills to better navigate how they do what they.

This onboarding program focused on helping sales agents better understand their own working style, identify and recognise the style of their client and leverage strategies to adapt to better build relationships and facilitate great win:win outcomes for everyone.

Navigating complex consumer and community environments is extraordinarily difficult at the best of times. When we layer in multiple government stakeholders, significant industry disruption, and bureaucratic work practices, mobilising change for the greater good can become a seemingly insurmountable task.

Through a series of targeted leadership strategy and planning workshops, this team were able to build a robust, realistic and executable plan, position their recommendations with the board, win board endorsement and support, and secure the necessary funding to execute.

As we move through our careers we often look to double down on our skills & experience. Somewhere along the way however, we can lose our mojo, get distracted and caught up in the minutia of the day-to-day. At these junctures, when we’re stuck, bogged down or overwhelmed, running off to another training program simply doesn’t help.

Working closely with leaders in a private and safe space, we provide coaching that is fully focused on the individual and solely relevant to their unique position, circumstance and challenges. In this space, our clients can download, debunk assumptions, explore ideas, unpack frameworks and build strategies, to refocus on what matters most.

Stepping back to take stock is not easy when you’re caught in the thick of the day-to-day. Reactivity levels can be high with so many moving parts in heavily scheduled environments.

We worked with this leadership team to help facilitate their strategic planning and engagement rhythm. We helped to create the space for leaders to come together, step away from firefighting, and share ideas on how  everyone can truly flourish and grow. These workshops facilitated robust and dynamic conversations, created space for reflection, and drove ongoing development & growth.